Privacy Policy

1. Introduction

Green Expectations Landscaping ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our landscaping services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate
• Schedule a consultation
• Enter into a service agreement
• Contact us via phone, email, or contact forms
• Sign up for our newsletter or promotional communications
• Participate in surveys or feedback requests

This personal information may include:

• Name and contact information (address, email, phone number)
• Property information and photos
• Payment and billing information
• Service preferences and history
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website or source
• Clickstream data and browsing behavior

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our landscaping services
• Process your service requests and transactions
• Send you estimates, invoices, and appointment reminders
• Communicate with you about your project or service
• Respond to your inquiries and provide customer support
• Send you marketing and promotional communications (with your consent)
• Improve our website and services
• Analyze usage patterns and trends
• Prevent fraud and enhance security
• Comply with legal obligations

4. Sharing Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, scheduling software, email delivery, customer relationship management, or data analysis. These providers are contractually obligated to protect your information.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal process
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

With Your Consent

We may share your information for other purposes with your explicit consent, such as featuring your project in our marketing materials or portfolio.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements
• Preference Cookies: Remember your preferences and settings

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage and disposal of physical documents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Customer account information is retained for the duration of the business relationship
• Transaction records are retained for 7 years for tax and accounting purposes
• Marketing communication preferences are retained until you unsubscribe
• Website analytics data is retained for 26 months

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation on how we use your information
• Objection: Object to processing of your information for certain purposes

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

10. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Email Communications

If you receive marketing emails from us, you can unsubscribe at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Contacting us directly to update your communication preferences
• Adjusting your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you non-promotional emails related to your service, such as appointment confirmations or invoices.

12. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By providing your information to us, you consent to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page with an updated "Last Updated" date
• Sending an email notification to registered customers
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Green Expectations Landscaping
Phone: 913-897-8076
Website: www.expectgreen.com
Email: info@expectgreen.com

We will make every effort to respond to your inquiry within a reasonable timeframe.

15. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.